Frequently Asked Questions
We value our customer’s experience with Satya + Sage whole-heartedly. Please see the selection of commonly asked questions below, and it you don’t see an answer to a question you have, reach out to us!
Bulk Orders + Wholesale Info:
For all wholesale opportunities or to partner with Satya + Sage, please get in touch with us at firstname.lastname@example.org.
Our candles are made of 100% Soy and Coconut wax. Plant based wax allows for following benefits:
• Clean Burn - Natural wax so it does not create harmful by-products.
• Long burn time – Soy and Coconut wax has a slower burn time due to its chemical makeup.
• Sustainable – Soy and Coconut wax is made of sustainable renewable sources.
To make sure your candle burns to its full potential make sure the first burn is at least 3-4 hours to achieve a full melt pool and trim your wick to ¼ before each burn.
Yes, all of the candles and essential oil blends are phthalate free. We specifically choose phthalate free oils so that you can enjoy a cleaner eco-friendly burn. Phthalates are found in various products in our everyday lives so we figured we would leave them out of our candles.
Essential Oil Blends:
Yes! All of our essential oils are high quality and 100% pure and natural.
We recommend 2 – 4 drops in your diffuser depending on room size. For, small spaces 1 -2 drops are recommended.
Our essential oil blend was specifically created for mist diffuser use only. These oils are not diluted with carrier oil.
Orders + Shipping:
All orders are processed and shipped within 1 – 3 business days of order completion via standard ground shipping. Once it’s out of our hands it takes 2 – 7 business days to reach its destination.
Orders shipped to addresses within the state of New Jersey will incur sales tax of 6.625%.
Yes! We would love our products to grace your shelves for wholesale please email email@example.com for more information.
We are exploring this idea! Please email us at firstname.lastname@example.org and let’s chat about it.
We want you to enjoy every aspect of your Satya + Sage experience and we take customer service serious. If you are not happy with your order send us an email at email@example.com we will come up with a solution. Note: Customer is responsible for shipping costs. Any orders refunded within the 30-day return policy will receive their refund to the original form of payment. If purchased via Satya + Sage website, any return request after 30 days will not be eligible for a refund or exchange. To complete your return, we require a receipt or proof of purchase.
Return Address: 123 Town Square Place, STE 263, Jersey City, NJ 07310
Oh no! Sorry if your product arrived damaged. We pay special attention and package our products to protect your new purchase but sometimes there’s a slip up. If your package arrived damaged, please contact us within 1 – 3 business days of the delivery date and send a picture of the unused damaged product to firstname.lastname@example.org we will send you a new order ASAP.